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About

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Mission

NorthStar’s mission is “to help young people overcome poverty, discrimination, educational disadvantage, violence, and other adversity through learning essential competencies and hopefulness with which they can transform their lives and communities. In advocacy and public policy, we as a minority-led nonprofit organization advance diversity as a strength and resource to open pathways to create a better life.”

Vision

We partner in and with our community to create brighter futures.

Creating brighter futures

NorthStar’s first initiative began with community childcare, and that commitment remains at the core of our mission today. Since then, NorthStar has grown from a single childcare center into a multi-service agency with an organizational budget of more than $8 million. We now operate comprehensive wraparound programs and services for over 2,000 participants—from birth through adulthood—who live in some of the most challenging circumstances. Our work is grounded in culturally competent, research-informed practices, and we remain steadfast in addressing structural racism and advancing equitable outcomes for the communities we serve.

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OUR VALUES

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BUILDING ON STRENGTH

We focus on the strengths of children, youth, and families—what’s right with them—rather than what’s wrong.

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DOING WHAT IT TAKES

We meet children, youth, and families “where they’re at.” Our youth-serving programs include “24/7” availability; after-hours mediation in a family conflict can prevent a youth being removed from their home.

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SCHOOL SUCCESS

Where schooling is the most reliable route out of poverty, we focus on school enrollment (keeping youth in regular schools whenever possible), consistent attendance, more positive attitudes toward school, higher grades, grade promotion, and educational goal-setting beyond high school.

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CULTURALLY RESPONSIVE

We address the unique challenges faced by children, youth, and families of color in policy and practice—such as disproportionate representation in juvenile justice, special education, school discipline, and foster care. Cultural competency goes beyond ethnicity, also recognizing and valuing the strengths inherent in youth culture.

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BUILDING PARTNERSHIPS

Recognizing that the complex challenges faced by disadvantaged children, youth, and families cross professional, bureaucratic, and agency boundaries, we have long been committed to collaborating with other organizations to expand, improve, and integrate services and supports.

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CREATING OPPORTUNITY FOR ALL

Beyond providing community-based programs, we collaborate with families, government agencies, and partner organizations to remove historic barriers to educational and economic opportunity, increase society’s investment in children, and create pathways for all children and families to thrive.

History

NorthStar Learning Centers, a people-of-color-led nonprofit, was founded in New Bedford in 1974 during the civil rights movement. Its first initiative—community childcare—remains central to its mission: helping young people overcome poverty, discrimination, educational disadvantage, violence, and other adversities by developing essential skills and cultivating hope to transform their lives and communities.

As NorthStar has grown, it has maintained its commitment to culturally competent, research-informed services and addressing structural racism. Today, the organization provides wrap-around programs and services for participants from birth through adulthood, with a focus on those facing the greatest challenges. Recent expansions include the Early Education Academy, which consolidates two former locations and doubles NorthStar’s capacity to provide high-quality, full-time early education and care for children ages 0–5; specialized after-school programs; youth and family support initiatives; the HEAL Center for young adults recovering from gun violence and trauma; a mental health clinic; and collective impact initiatives that extend NorthStar’s reach beyond direct service.

NorthStar’s impact is evident in its outcomes: 96% of early childhood “graduates” are kindergarten-ready, compared to just 60% statewide.

In 2025, NorthStar was honored with the Massachusetts Housing Investment Corporation (MHIC) Community Development Award for the new Early Education Academy and the NAACP New Bedford Community Impact Award. The organization has also received citations from the Massachusetts Senate, House of Representatives, and the City of New Bedford.

Leadership

NorthStar Learning Centers is committed to ensuring that employees are informed, equipped, and committed to promoting the well-being and competencies of the children, youth, and families we serve. We respect and care equally about our employees and strive to provide the best pay, benefits, and working conditions we can. The policies and procedures that you can access on this website are intended to collectively provide a program and work environment in which both program participant and employee interests are acknowledged, respected, and supported.

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Maria Rosario

Executive Director

Staff Pam Cruz Portrait

Pam Cruz

Associate Director

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Tommy Pace

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Hilda Ortiz

Director Enrollment

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Victoria Wolfe

Director Dev. Communications

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Jennie Antunes

Director Education

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Renee Ledbetter

Director Shannon

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Jennifer Torres

Director Youth & Family

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Ja'nell Henry

Director Schooner

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Brendan Johanson

Director SSYI

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Eric Gilbarg

Director of the Heal Center, Skip Hall

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Brandt Nimtz

Director Nutrition

Our Community

New Bedford is a mid‑sized urban city in southeastern Massachusetts with an estimated population of about 101,500 residents in 2026. The city has a rich industrial and cultural history that once drew immigrants to work in textile mills and the whaling industry; although much of that industrial base has diminished, New Bedford remains diverse and vibrant. An estimated close to 40% of residents age five and older speak a language other than English at home, reflecting deep cultural and linguistic diversity.

Like many older urban centers, New Bedford has experienced significant economic transition. Employment in manufacturing remains an important sector but is smaller than in past decades; recent data show manufacturing jobs account for just over 12% of total employment, with around 4,500–5,000 people employed in the sector. This shift has contributed to economic disinvestment and persistent challenges in educational and economic outcomes.

Educational outcomes in the community illustrate ongoing disparities and progress. As of the most recent reporting, New Bedford High School’s four‑year cohort graduation rate reached a historic ~87% for the Class of 2025, a notable improvement over earlier years. Despite these gains, proficiency on state academic assessments remains low in comparison to statewide results, and school achievement outcomes continue to be an area of focus for improvement (e.g., test result scores indicate areas for academic growth).

Educational attainment among adults in New Bedford also trails statewide averages: a smaller share of residents hold bachelor’s degrees or higher compared to the broader Massachusetts population, and a larger share have a high school education or less, limiting access to quality employment and long‑term economic mobility.

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These statistics highlight both the strengths and challenges facing New Bedford — from rich linguistic and cultural diversity to persistent obstacles in education and economic opportunity — and frame the context in which NorthStar works to expand opportunity for all children, youth, and families.

Structure

NorthStar Learning Centers is intentionally structured to fulfill its mission and vision of serving, engaging, and mobilizing underserved communities in New Bedford and surrounding areas. Its leadership, organizational framework, resources, and decision-making processes are all designed to support transformative work.

At the helm is a committed Board of Directors providing governance and strategic oversight. The board includes standing committees such as the Executive, Finance, Fundraising, Program Evaluation and Quality, and Nominating Committees, ensuring the organization remains mission-aligned, fiscally responsible, and responsive to community needs.

The Executive Director oversees daily operations and strategic initiatives, supported by an Associate Director and a Director of Development and Communications. Program Directors manage specific service areas including early childhood education, youth development, family support, and mental health services. This layered leadership ensures both high-level vision and on-the-ground responsiveness.

NorthStar’s capacity is reflected in its robust programming, including a state-of-the-art Early Education Academy, after-school and summer enrichment programs, mental health services, transportation support, trauma recovery initiatives, and violence intervention and prevention programs such as Shannon, SSYI, and the HEAL Center.

Resources are managed collaboratively through the finance department, which works closely with leadership to develop annual operating budgets and oversee capital projects. The organization has secured multimillion-dollar funding for infrastructure and program expansion, demonstrating strong fiscal stewardship and funder confidence.

Decision-making is guided by a strategic plan, annual operating and action plans, and outcome-based evaluation systems. Key performance indicators track service quality, administrative efficiency, and participant outcomes. Community input is central, gathered through surveys, program assessments, and direct dialogue with residents in low-income and distressed neighborhoods.

This structure ensures that NorthStar remains agile, accountable, and deeply connected to the communities it serves. From governance to programming, every element is aligned with the organization’s commitment to equity, cultural competence, and lasting impact.